Terms of Service

Last updated: August 1, 2022

Welcome to Awards.com. Successories, Inc. and/or its affiliates ("Successories") provide website features and other products and services to you when you visit or shop at Awards.com, use Successories products or services, use Successories applications for mobile, or use software provided by Successories in connection with any of the foregoing (collectively, "Successories Services"). Successories provides the Successories Services subject to the following conditions.

By using Successories Services, you agree to these conditions. Please read them carefully.

We offer a wide range of Successories Services, and sometimes additional terms may apply. When you use a Successories Service you also will be subject to the guidelines, terms and agreements applicable to that Successories Service ("Service Terms"). If these Terms of Use are inconsistent with the Service Terms, those Service Terms will control.

PRIVACY

Please review our Privacy Policy, which also governs your use of Successories Services, to understand our practices.

ELECTRONIC COMMUNICATIONS

When you use Successories Services, or send e-mails, text messages, and other communications from your desktop or mobile device to us, you may be communicating with us electronically. You consent to receive communications from us electronically, such as e-mails, texts, mobile push notices, or notices and messages on this site or through the other Successories Services, such as our Order Management Software, and you can retain copies of these communications for your records. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT

All content included in or made available through any Successories Service, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software is the property of Successories or its content suppliers and protected by United States and international copyright laws. The compilation of all content included in or made available through any Successories Service is the exclusive property of Successories and protected by U.S. and international copyright laws.

TRADEMARKS

Successories Inc trademarks and service marks include, but are not limited to, "Successories©" and "Successories Inc. DBA Awards.com ©" ALL RIGHTS RESERVED. Any use of such trademarks or service marks, or the product names or logos is strictly prohibited.

In addition, graphics, logos, page headers, button icons, scripts, and service names included in or made available through any Successories Service are trademarks or trade dress of Successories in the U.S. and other countries. Successories's trademarks and trade dress may not be used in connection with any product or service that is not Successories's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Successories. All other trademarks not owned by Successories that appear in any Successories Service are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Successories.

LICENSE AND ACCESS

Subject to your compliance with these Terms of Use and any Service Terms, and your payment of any applicable fees, Successories or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and make personal and non-commercial use of the Successories Services. This license does not include any resale or commercial use of any Successories Service, or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of any Successories Service or its contents; any downloading, copying, or other use of account information for the benefit of any third party; or any use of data mining, robots, or similar data gathering and extraction tools. All rights not expressly granted to you in these Terms of Use or any Service Terms are reserved and retained by Successories or its licensors, suppliers, publishers, rightsholders, or other content providers. No Successories Service, nor any part of any Successories Service, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Successories. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Successories without express written consent. You may not use any meta tags or any other "hidden text" utilizing Successories's name or trademarks without the express written consent of Successories. You may not misuse the Successories Services. You may use the Successories Services only as permitted by law. The licenses granted by Successories terminate if you do not comply with these Terms of Use or any Service Terms.

YOUR ACCOUNT

You may need your own Successories account to use certain Successories Services, and you may be required to be logged in to the account and have a valid payment method associated with it. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account or password. Successories does sell products for children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may use the Successories Services only with involvement of a parent or guardian. Parents and guardians may create profiles for teenagers in their Successories Household. Alcohol listings on Successories are intended for adults. You must be at least 21 years of age to purchase alcohol, or use any site functionality related to alcohol. Successories reserves the right to refuse service, terminate accounts, terminate your rights to use Successories Services, remove or edit content, or cancel orders in its sole discretion.

REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT

You may post reviews, comments, photos, videos, and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights (including publicity rights), or otherwise injurious to third parties or objectionable, and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam" or unsolicited commercial electronic messages. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of content. Successories reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant Successories a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Successories and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Successories for all claims resulting from content you supply. Successories has the right but not the obligation to monitor and edit or remove any activity or content. Successories takes no responsibility and assumes no liability for any content posted by you or any third party.

COPYRIGHT COMPLAINTS

All trademarks or logos shown in our catalog or website are for illustration purposes only. Artwork submitted to us is assumed to be in compliance with all applicable laws governing trademarks, copyrights, or patents. Responsibility for such compliance rests with the customer. Logos, pictures and trademarks displayed in this catalog have been reproduced only as examples of work. They are not presented for resale nor are they to be construed as product or brand name endorsements.

As part of showcasing our previous work and products, we may display customer logos and accompanying text on our website. The customer logos and text serve as examples and testimonials of our services or products. The display of customer logos and text does not constitute an endorsement, sponsorship, or partnership between us and the respective customers.

Successories respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please follow our Notice and Procedure for Making Claims of Copyright Infringement below.

RISK OF LOSS

All purchases of physical items from Successories are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

ORDERS & TRANSACTIONS

All orders and purchases of goods and/or services submitted electronically via our website or through email or over the phone with an authorized Successories representative are subject to all applicable charges and fees. For more information about ordering, please see our Ordering & Shipping page.

Payments and Invoicing

Accounts unpaid for thirty (30) days after the date of invoice will be considered in default.

Any amount turned over for collection purchaser agrees to pay for all attorney's fees, collection fees, or court cost incurred. Purchaser agrees to pay to seller reasonable attorney's fees and cost if necessary to enforce collection or to enforce to the terms of this agreement. All accounts shall be suspended on past due accounts.

RETURNS, REFUNDS AND TITLE

Successories does not take title to returned items until the item arrives at our fulfillment center. At our discretion, a refund may be issued without requiring a return. In this situation, Successories does not take title to the refunded item. For more information about our returns and refunds, please see our Returns & Exchanges page.

Deposits and Credits

At times, Successories may require deposits to hold inventory, acquire raw materials for an order, or initiate production on a custom order. These deposits are necessary to secure your order and ensure timely delivery of Successories products and services.

Deposits and pre-payments made for our products and services are non-refundable, except in cases where Successories is unable to fulfill the order. If, for any reason, Successories is unable to fulfill your order, Successories will promptly refund your deposit in full. Once a deposit is submitted, it is considered final and cannot be refunded or credited back to the customer under any circumstances. Successories recommends that customers carefully review their selections and contact Successories customer support team if they have any questions before making a deposit.

Deposits and credits must be used in a timely manner; failure to do so may result in forfeiture.

PRODUCT DESCRIPTIONS

Successories attempts to be as accurate as possible. However, Successories does not warrant that product descriptions or other content of any Successories Service is accurate, complete, reliable, current, or error-free. If a product offered by Successories itself is not as described, your sole remedy is to return it in unused condition as described in our policy on our Returns & Exchanges page.

Due to high seasonal demand and supply chain issues, in order to best supply goods and services, Successories reserves the right to substitute back order products with similar items of equal or greater value. In those instances, Successories will be ship the equivalent product without previous notification of the substitution.

PRICING

"List Price" means the suggested retail price of a product as provided by a manufacturer, supplier, or seller. We regularly check List Prices against prices recently found on Successories and other retailers. Certain products may have a "Was Price" displayed, which is determined using recent price history of the product on Successories.

With respect to items sold by Successories, we cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items in our catalog may be mispriced. If the correct price of an item sold by Successories is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

We generally do not charge your credit card until after your order has entered the shipping process or, for digital products, until we make the digital product available to you. With respect to our imprinting processes on promotional products, we reserve the right to ship and bill up to 10% over or under the quantity ordered.

Promotional Pricing

"Quantity Discounts" and "Sale Price" are special promotional discounted prices off "List Price" or "Retail Price". Sometimes when we lower prices as part of a promotion, other retailers will decrease their own prices in response. As a result, we may decrease our price during the promotion, and after the promotion our price may be the same or even lower than the original promotional price in order to offer you consistently low prices.

Price Matching

Successories consistently works toward maintaining competitive prices on everything we carry. Successories doesn't offer price matching.

Shopping Cart Prices

Items in your Shopping Cart will always reflect the most recent price displayed on the item's product detail page. This price may differ from the price shown for the item when you first placed it in your cart. Placing an item in your cart doesn't reserve the price shown at that time. It is also possible that an item's price may decrease between the time you place it in your cart and the time you purchase it.

Note: You're not charged until after your order has entered the shipping process. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. This applies only to products sold and shipped by Awards.com.

Compliance

Successories works with many suppliers and factories each vetted for high quality materials, product selection, and manufacturing capabilities to offer you the best, most innovated, and widest selection of products available. Although Successories doesn't own the end-to-end process of all products sold, Successories ensures that all products sold meet all applicable federal safety requirements as enforced by the U.S. Food and Drug Administration, the Consumer Product Safety Commission, and the Federal Communications Commission.

Successories is committed to applying the highest safety standards to our products while conducting business in an ethical and socially responsible way.

California Proposition 65 (Prop 65)

Successories products that are shipped to California are also subject to Proposition 65, www.p65warnings.ca.gov, which is known as the Safe Drinking Water and Toxic Enforcement Act of 1986. Proposition 65 required businesses to give clear and reasonable warning to purchase prior to completing the purchase regarding chemicals that are known to the state of California to cause birth defects or other reproductive harm. For a plain language version of the Proposition 65 regulations, please visit: http://www.oehha.ca.gov/prop65/background/p65plain.html

If for any reason a product is known to Successories not to comply with all Prop 65 standards, the product will have a Prop 65 warning applied to it when the product is known to be shipped to California.

Successories cannot test every piece of every order that we ship to California for every one of the Proposition 65 listed 850 chemicals, and you may continue to have concerns about compliance with Proposition 65. If so, then the safest option is to include a label on each product that may ship to the State of California which we will do free of charge upon request. The label will read as follows and will ensure full compliance with California Proposition 65 requirements:
WARNING: Cancer and Reproductive Harm - www.p65warnings.ca.gov

Do to the nature of Successories products as promotional marketing materials and awards & recognition gifts, original packaging and warning labels may be removed and distributed by end-users in the state of California without Successories knowledge. Due to this, by purchasing from Successories, you agree to fully defend, indemnify and hold Successories harmless from any alleged violations of Proposition 65 concerning products purchased from Successories or any of its subsidiaries including any and all claims, demands, lawsuits, actions, proceedings, liabilities, damages, fines, penalties, imposts, fees, costs, losses, and expenses including, but not limited to, reasonable attorney’s fees and costs.

Consumer Product Safety Improvement Act (CPSIA)

As a reminder, the purpose of this law is to provide consumers with the source of each product with the goal of improving the safety of each product. Please visit the Consumer Product Safety Commission for more information.

In compliance with CPSIA, all products primarily intended for children under age 12 will include tracking numbers. Testing and all documentation for these products may be requested from the factory. Prime Line® does not intend for any items to be used as children's products or toys, but rather as advertising specialty items only.

In accordance with section 14(a)(5) of the Consumer Product Safety Act,15 U.S.C. §2063(a)(5) (CPSA), all youth apparel sold by Prime Line has been lab tested, has a certificate of conformity, and CPSIA compliant tracking number. In addition, each imprinted youth garment will be imprinted with a permanent tracking number using CPSC approved ink. The tracking label will be applied to the inside back hem of each youth shirt in one color and will contain our compliance phone number and the sales order number both printed in a 12 pt font. Light color shirts will be printed in a dark color ink, dark color shirts will be printed in a light color ink. Additional fees may apply.

SANCTIONS AND EXPORT POLICY

You may not use any Successories Service if you are the subject of U.S. sanctions or of sanctions consistent with U.S. law imposed by the governments of the country where you are using Successories Services. You must comply with all U.S. or other export and re-export restrictions that may apply to goods, software (including Successories Software), technology, and services.

OTHER BUSINESSES

Parties other than Successories operate stores, provide services or software, or sell product lines through the Successories Services. In addition, we provide links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant, the offerings of any of these businesses or individuals (including the content of their Web sites). Successories does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other Terms of Use.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

THE Successories SERVICES AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE Successories SERVICES ARE PROVIDED BY Successories ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. Successories MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE Successories SERVICES, OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE Successories SERVICES, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THE Successories SERVICES IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY LAW, Successories DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Successories DOES NOT WARRANT THAT THE Successories SERVICES, INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE Successories SERVICES, Successories'S SERVERS OR ELECTRONIC COMMUNICATIONS SENT FROM Successories ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. TO THE FULL EXTENT PERMISSIBLE BY LAW, Successories WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY Successories SERVICE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH ANY Successories SERVICE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.

DISPUTES

Any dispute or claim relating in any way to your use of any Successories Service, or to any products or services sold or distributed by Successories or through Awards.com will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to this agreement.

There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of these Terms of Use as a court would.

To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to our more recent corporate address: click here. The arbitration will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA's Supplementary Procedures for Consumer-Related Disputes. The AAA's rules are available at www.adr.org or by calling 1-800-778-7879. Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules. We will reimburse those fees for claims totaling less than $10,000 unless the arbitrator determines the claims are frivolous. Likewise, Successories will not seek attorneys' fees and costs in arbitration unless the arbitrator determines the claims are frivolous. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually agreed location.

We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.

APPLICABLE LAW

By using any Successories Service, you agree that the Federal Arbitration Act, applicable federal law, and the laws of the state of Florida, without regard to principles of conflict of laws, will govern these Terms of Use and any dispute of any sort that might arise between you and Successories.

SITE POLICIES, MODIFICATION, AND SEVERABILITY

Please review our other policies posted on this site. These policies also govern your use of Successories Services. We reserve the right to make changes to our site, policies, Service Terms, and these Terms of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

How to Serve a Subpoena

If you have a subpoena to serve on Successories, please note that Successories does not accept service via e-mail or fax and will not respond to the subpoena. All subpoenas must be properly served on Awards.com, preferably by mailing the subpoena to Corporation Service Company (CSC), Successories's national registered agent. Please find below the Florida address for CSC (the CSC office in your jurisdiction may be located through the Secretary of State's website): click here

Please note also that providing detailed and accurate information at the outset will facilitate efficient processing of your request. That information will include, for example, e-mail and/or credit card number used to make purchases for retail purchase information; the name, e-mail, and physical address of a seller for seller information; device serial number for Successories devices; and IP address and complete time stamps.

Notice and Procedure for Making Claims of Copyright Infringement

If you believe that your work has been copied in a way that constitutes copyright infringement, please submit your complaint in writing click here. Please provide us with this information: A physical signature of the person authorized to act on behalf of the owner of the copyright interest; A description of the copyrighted work that you claim has been infringed upon; A description of where the material that you claim is infringing is located on the site; Your address, telephone number, and e-mail address; A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

Please note that this procedure is exclusively for notifying Successories that your copyrighted material has been infringed.